Refund Policy
Introduction
At Wookaao, we are committed to providing high-quality services. If you are not satisfied with your purchase, our Refund Policy outlines the terms and conditions for receiving a refund.
Eligibility for Refunds
We offer refunds for services under the following conditions:
- Service Not Delivered: If the service has not been delivered within the agreed timeframe and no satisfactory progress has been made.
- Quality Issues: If the delivered service does not meet the agreed specifications or quality standards.
- Cancellation: If the project is cancelled before significant work has commenced.
Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Change of Mind: If you decide to discontinue the project for reasons unrelated to our service quality or delivery.
- Completed Services: For services that have been fully delivered and accepted by the client.
- Partial Work: For partially completed work where significant progress has been made.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at info@wookaao.com with your order details and the reason for the refund request.
- Our team will review your request and may ask for additional information or clarification.
- If your request is approved, we will process the refund within 7 business days.
Contact Us
If you have any questions about our Refund Policy or need assistance, please contact us at:
- Email: info@wookaao.com